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FAQ

What are you regular business hours?
Spiller Furniture & Mattress has 14 locations in Alabama and Mississippi to serve you. To find the store hours of the location nearest you, please click here.  

Can you help me design rooms?
Our sales associates are able to assist you with basic room design. Information such as wall colors, room dimensions, and flooring will help them suggest to you perfect matches to enrich your home. Please contact a store near you to discuss your needs with a sales associate.

What products can you recommend for families with young children and/or pets?
Almost all of our products are perfect for children and the child-at-heart. Our upholstered items are low-maintenance and durable. Your family will enjoy the benefit of spending time together with the perfect match from one of many of our product lines. 

What items are on sale right now?
Please check out our online advertisement for specific items that are reduced in price and will be a great fit in your home. 

Where can I find the dimensions of a piece of furniture?
Dimensions can be seen on the product information page for each piece of furniture on our website. We make every effort to make sure the dimensions are correct in order to help you find the perfect fit for your home. If no dimensions are given, please contact a store near you

What manufacturers do you carry?
Spiller Furniture & Mattress carries several different brands including Liberty Furniture, Ashley Signature Design, Benchcraft, Simply Bunk Beds, Kith, Best, Millennium, Hughes Furniture, Symbol Mattresses, and many more. 

Where is this furniture made?
For seventy years, Spiller Furniture & Mattress has shoped the world over to bring you the very best items to enrich your home. Many of our products are made here in the United States while others are directly imported from Europe and Asia. Spiller Furniture & Mattress is constantly shopping for the highest quality at the best price. 

How can I find out which stores carry a specific item?
Our showrooms vary by size, so product selection also varies. The best way is to call one of our sales associates at the nearest Spiller Furniture & Mattress. A sales associate will be happy to answer all of your questions. Or, you may send an email to us from our “Contact Us” page and we will respond shortly. 

Is everything Spiller Furniture & Mattress sells shown on the website?
The spillerfurniture.com website is designed to show a wide variety of our varied product line. However, the site does not feature our entire stock. Please visit your nearest Spiller Furniture & Mattress to view our big selection of furniture and accessories. 

I am an existing customer and need some assistance?
Please contact the sales associate you worked with at your local store or contact us here and email your issue to our service department. 

What kind of guarantee comes with the product?
The furniture, electronics and appliances sold in Spiller Furniture & Mattress showrooms have a one year manufacturer warranty to cover manufacturer defects. Spiller Furniture & Mattress also offers optional insurance plans for your furniture called Product Protection from 4Warranty. Clearance items are sold “as is” and are not eligible for warranty coverage. 

Does the bed include a mattress?
Our bed prices include the headboard, footboard and rails. Due to the variety of options available in mattresses we do not include them in the pricing. We want to make sure you are provided the opportunity to pick out the best mattress for your needs. Resting well is important, so shop our selection of Symbol Mattresses here to find the best mattress for you. 

When will my furniture be coming in?
Please contact your sales associate at the showroom location where you purchased your furniture. They are happy to answer any questions you may have. 

How do I apply for credit?
Spiller Furniture & Mattress offers in house financing. To apply, visit your nearest store where a credit application can be done in 10 minuets. You can also apply online here and you will be contacted soon by one of our associates. 

Do you offer a lease to own plan?
Yes we do! In order to best serve all of our customer’s financial needs, Spiller Furniture & Mattress has partnered with Progressive to provide a lease to own option. To apply, visit your nearest store. Or you can apply online here and you will be contacted soon by one of our associates. 

Do you offer layaway? 
Yes we do! Spiller Furniture & Mattress offers multiple financing options including layaway in our all of our stores. You can purchase any of our available in stock items for as little as 20% down and pay toward the balance on a 90 day time frame. Visit your nearest store to find out more details. 

Can I make my finance payments at one of your locations?
You can make your payments for all financing through Spiller Furniture & Mattress at your nearest store. However, lease to own plans are handled by Progressive and can not be made in store. 

Can I pay my bill online?
You can make payments on your Spiller Furniture & Mattress bill online by clicking here and following the instructions. 

Do you offer delivery?
Yes, we have a delivery option. Delivery charges depend on your distance from the location where the purchase was made. Spiller Furniture & Mattress will inspect, assemble and deliver your furniture. Our trained staff will also set up your furniture purchase in your home. We do not offer a haul-away service. 

Do I have to wait at my home or office all day for my delivery?
You will receive a call the day of delivery to notify you that our staff is on their way to your location. This should provide ample time for you to arrive to meet our staff. 

I won’t be able to accept my delivery as scheduled. What do I do?
Please contact the sales associate at the store you purchased from to set up other arrangements as soon as possible. 

What if my product is damaged upon pick up or delivery?
Please contact the sales associate at the store where the purchase was made and we will service your problem immediately. 

How do I sign up for Spiller Furniture & Mattress offers through email? 
You can click here to register to receive exclusive offers and coupons sent directly to your email. 

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