Refund policy

Cancellations and Returns

Cancellation Policy for Online Orders

We recommend that you visit one of our 13 showrooms to make your furniture selections to ensure the furniture is the right size and fits your needs. If you cannot find what you’re looking for in our stores, we encourage you to shop our website for other furniture styles that can be special ordered.  If you change your mind for any reason within 24 hours after making your online purchase, feel free to contact us to cancel your order, and you will receive a full refund. If you need to cancel your order after 24 hours, you will receive a store credit less a 10% cancellation fee.

Returns for Special Ordered Items

Special ordered merchandise cannot be returned for any reason.

 

Cancellations of Regularly Stocked Items

Cancellations of merchandise purchased from one of our stores are allowed before the date of delivery or pick up, for a full refund. If for some reason you are not satisfied with your purchase and have had possession for 3 days or less, just let us know and you will receive merchandise refund less a 20% restocking fee. If the furniture was delivered, the delivery charge cannot be refunded. We can come pick up the merchandise for an additional delivery charge. If you picked up the furniture, simply bring it back to the location where you picked it up.

Furniture that has been in your possession for over 3 days is considered “used” and cannot be returned.

 

Clearance and other “As-is” Items

All clearance and other “as-is” sales are final. These items cannot be returned once they have been delivered or picked up for any reason.

Condition of Returned Merchandise

All returned merchandise must come back to us in new condition.

Refunds

If you charged your purchase, we will credit your charge account. If you paid by credit or debit card, we will credit your credit or debit card. All other refunds will be made by check and mailed from our corporate office in 7-10 business days.